Offsite monitoring can be defined as the viewing of CCTV systems via links and internet connections Between a camera system and a control room. Think of an alarm system in your home, connected to An armed response unit.
Remember – Offsite monitoring is pro-active and designed to prevent losses occurring.
|OFFSITE MONITORING||VS||CLIENT MONITORING IN-HOUSE|
|Monitoring of alarm activation- inform management about faulty alarm activation||Manager cannot monitor the system during normal trading hours|
|Incident report delivered to the client within 24 hours||Playbacks is time-consuming, real time viewing is lost due to playbacks|
|Fair judgement on wrong-doing of all employees from the management’s prospective||Hard drive can be removed and no footage will be available for investigation of incidents|
|All incidents written to a disc for further investigation||Cam Live Vision helps the client to use its CCTV system to its full potential, not necessarily going to happen if the client needs to operate the system|
|Neutral investigation by operators||Playbacks only occur when an incident happens, whilst Cam Live Vision does it on a daily basis, irrespective of incidents or not|
|Immediate action is taken on incidents||System can be sabotaged in-house|
|Fully trained staff on all systems. System gets updated regularly, enhancing the service delivery||Lack of knowledge on how to operate the system; system not necessarily updated on a regular basis, decreasing the quality of footage|
|Operators can view persons arriving at a house||When you are busy at your home, you are not necessarily keeping an eye on your CCTV system|
|When you accidentally leave a gate open, our operators will be in touch with you immediately to inform you to close your gate||When you start to get busy inside your home, you may not realize that your gate(s) are still open, making it easy for trespassers to enter|
|CCTV systems cannot be threatened or bribed||Staff can be bribed by fellow employees or home owners can be threatened by burglar to make them dispose of footage.|
|Depending on the placement of the camera, the whole property can be viewed 24/7.||Client cannot monitor the property on a 24/7 basis.|